Customer Success Manager

About Vetra

Vetra is building the next generation of enterprise decision infrastructure. We use AI-driven simulation systems to model how complex business environments evolve under different decisions, enabling companies to test scenarios, understand tradeoffs, and act with confidence before committing resources. Instead of relying on fragmented tools, static analysis, or intuition, Vetra transforms company data and objectives into structured, interactive simulations that surface outcomes, risks, and optimal paths forward.

We operate at the intersection of AI, systems modeling, and real-world decision-making. Our platform is designed to become the intelligence layer across organizations where strategy, finance, and operations converge into one system for reasoning about what to do next.

We value ownership, clarity of thought, and the ability to work through complex problems without predefined answers. The work is demanding, but the impact is real. If you want to build something foundational not incremental, we would love to work with you.

About the Role

You will act as a strategic partner to customers, ensuring they are using Vetra effectively for high-stakes decisions and seeing real impact from the platform.

Responsibilities

• •Manage and grow relationships with customers
• •Guide customers in structuring and refining their decision workflows
• •Identify opportunities to expand usage within accounts
• •Act as a bridge between customer needs and product development

You May Be a Fit If

• •You have experience in client-facing roles such as consulting, customer success, or account management
• •You are strong at communication and relationship building
• •You can think strategically about business problems
• •You are proactive and ownership-driven